Terms & Conditions
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Terms & Conditions - Verti Green Imports Ltd
Company Registration Number: 11705470
VAT Registration Number: 311989781
1.LEAD TIMES
Delivery lead times are based on 3-5 working days for artificial green wall panels, based on availability of stock.
Made to order planters have a lead time of approx 14 - 24 working days. At times, we may have some faux lead / modern planters in stock or on a shorter lead time. Please contact us before ordering if you would like us to check for you.
During the busy Spring - Summer period, lead times can occasionally be slightly longer.
2.DELIVERY CHARGES
Green wall panels £10
Planters - Inclusive of delivery
WHERE WE DELIVER TO
Our principle delivery operation is for mainland UK. We welcome enquiries from customers based outside of the UK should contact us for a delivery quotation.
An additional delivery charge may apply to Scottish Highlands and Islands. Please contact us before placing your order.
We often deliver to other countries such as France, Spain, Germany, Italy, Sweden, Denmark, The Netherlands etc. Please contact us for a quotation.
PALLET DELIVERIES
Items arriving on a pallet will be delivered to the address kerbside or nearest door/access point if this is logistically possible and under the discretion of the delivery courier. Artificial Green and our suppliers use external delivery couriers, therefore we cannot expect (nor is it the responsibility of) delivery drivers to assist you with the moving and handling of your items into houses, doorways, outbuildings or garages etc. When ordering multiple, large or bulky items, please ensure you are able to handle these items when delivery is received.
3. DAMAGES
Courier damage can happen from time to time, so you must check items before signing for the delivery. If it is not possible to inspect items upon delivery, please sign for your delivery as 'UNCHECKED'. This way, we are able to make an insurance claim with the courier. Customers have 48 hours from the point of delivery to report any damaged goods within their consignment/s to us. If a product arrives in a damaged state, we will exchange or refund once the product is returned. The customer must inform us of damage or manufacturing fault within 24 hours of receiving the product.
4. MISSING ITEMS
Customers have 24 hours from the point of delivery to report any missing items and/or components from their consignment/s
5. RETURNS - STANDARD STOCK ITEMS
CUSTOMERS CAN RETURN STOCK ITEMS WITHIN 14 DAYS
Customers have 14 days after the day they receive goods in which to return items should they change their mind within this cooling off period. If you change your mind and decide to return an item the cost of your original delivery will be deducted from your refund. Please see delivery charges above.
The customer will be responsible for the return of the goods, unless goods are faulty. The customer is responsible for and bears the cost of the return delivery and logistical arrangements.
Please contact us by email or telephone to advise us of your intention to return and we will issue the correct returns documents and instructions for processing your return.
When exercising this right to return the customer agrees that they are returning the goods in the new condition in which they were received.
We cannot be responsible for any item that fails to reach us, so we recommend you register your parcel. Please ensure to keep all boxes and packaging as we cannot accept a return without them. Items returned must be in a new and unused condition with all packaging included. All returns are checked by us before a refund is issued. We cannot accept returned goods that are not in saleable condition.
5.1 MADE TO ORDER / BESPOKE PLANTERS
Made to order planters are made for you in your choice of size and colour and as such are deemed a bespoke item. Orders for made to order planters cannot be cancelled once production has started. Made to order planters are non returnable.
7. PAYMENTS AND REFUNDS
Payments are processed securely via Shopify Secure Payments or the buyer may pay by bank transfer. No payment details are kept on our system. Orders will not be processed until payment is received in full.
8. RETENTION OF TITLE
1.Title to {the Goods} shall remain vested in {the Seller / Verti Green Imports Ltd} and shall not pass to {the Buyer} until the purchase price for {the Goods} has been paid in full and received by {the Seller}.
2. {the Seller} shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of {the Goods};
{the Seller} and its agents and employees shall be entitled at any time and without the need to give notice enter upon any property upon which {the Goods} or any part are stored, or upon which {the Seller} reasonably believes them to be kept;
{the Buyer} shall store or mark {the Goods} in a manner reasonably satisfactory to {the Seller} indicating that title to {the Goods} remains vested in {the Seller}; and {the Buyer} shall insure {the Goods} to their full replacement value, and arrange for {the Seller} to be noted on the policy of insurance as the loss payee.
Irrespective of whether title to {the Goods} remains vested in {the Seller}, risk in {the Goods} shall pass to {the Buyer} upon delivery.
9. WE REFUND CUSTOMERS PROMPTLY
For returned items we have 30 days to refund customers under the 2014 consumer selling regulations act. Refunds usually take place much sooner then this, and customers should contact us if their refund hasn't been executed within 7 working days. A returns fee of up to 15% may be deducted from your refund for costs incurred by us, once goods have been returned and inspected.
10. WE RESERVE THE RIGHT THE CANCEL OR DECLINE ANY ORDERS WHICH FAIL FRAUD PREVENTION TESTS
Customers place orders in the knowledge that their form of payment will undergo a number of fraud prevention tests. The key measure is billing address match. The billing address supplied must match the registered card address if customers are to expect a smooth order process
10. CANCELLATION
STANDARD STOCK ITEMS. IT MAY BE POSSIBLE TO CANCEL YOUR ORDER PRIOR TO DISPATCH
If you have changed your mind about goods you have ordered and wish to cancel, you may be able to contact us before the goods are dispatched, in which case we will be happy to effect a cancellation. However, if your order is past the point where a cancellation can be made, the item will be delivered to your shipping address and the returns procedure will apply and items may be subject to the re stocking fee as outlined above.